Privacy Policy

Last updated: July 2026

1. Who We Are

Fantastic Transportation (“Fantastic,” “we,” “our,” or “us”) is a transportation company based in Miami, Florida. We operate a transportation management platform used by our drivers, hotel partners, and clients. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app, web platform, or receive communications from us.

2. Information We Collect

  • Phone number — collected when you register or book a service. Used to send verification codes and service notifications.
  • Email address — optional. Used for account access on the web platform.
  • Full name — used to identify you within the platform.
  • Location data — collected from drivers during active trips to display real-time position to dispatchers. Not collected from clients.
  • Trip information — pickup and dropoff addresses, dates, and times related to your bookings.

3. How We Use Your Information

  • To verify your identity via one-time SMS or WhatsApp codes
  • To send trip reminders, driver assignment alerts, and arrival notifications
  • To coordinate transportation services between drivers and clients
  • To track driver location during active trips for safety and dispatch purposes
  • To communicate service updates relevant to your booking

4. SMS & WhatsApp Messaging

By providing your phone number, you consent to receive SMS and/or WhatsApp messages from Fantastic Transportation. These messages include:

  • One-time verification codes (OTP) for login
  • Trip reminders and booking confirmations
  • Driver assignment and arrival notifications

Message and data rates may apply. Message frequency varies based on your activity. To opt out at any time, reply STOP to any SMS message. To request help, reply HELP or contact us directly. Opting out of service messages may affect your ability to receive important trip updates.

5. Data Sharing

We do not sell your personal information. We share data only as necessary to operate our service:

  • Supabase — our database and authentication provider
  • Twilio — our SMS and WhatsApp messaging provider
  • Hotel partners and dispatchers who coordinate your trip

6. Data Retention

Account information is retained for as long as your account is active. Location data is retained for 30 days and then deleted. Trip records are retained for up to 3 years for business and legal purposes. You may request deletion of your account by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal information. To make a request, contact us at the information below. We will respond within 30 days.

8. Contact Us

Fantastic Transportation
Miami, Florida
Website: fantastictours.miami